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Find us at St. Joes
St. Joseph's Health Centre Toronto

What is the St. Joseph’s Quality Improvement Plan (QIP)?

Our 2016-17 QIP builds on the gains we have made over the last two years and our strategic plan. It presents the progress we’ve made against our 2015-16 target, adopts new approaches offered to us by Health Quality Ontario and describes the new goals, improved action plans and targets we aim to achieve in 2016-17.

We will align our QIP with our annual corporate strategy and use evidence-based outcomes, leadership evaluation, and the AIDET communication tool to achieve the targets set out in this plan. As noted throughout the plan, it was developed in consultation with our community engagement council, patient and family advisors and with our partners at the Joint Centres for Transformative Health Care Innovation.

The Eight QIP Goals Are:

1 Improve access by reducing the Emergency Department length of stay (ED LOS) for admitted patients
2 Improve access by reducing the rate of Alternate Level of Care (ALC) patients
3 Improve safety by reducing hospital acquired C. difficile infection rates
4 Improve safety by increasing the proportion of patients with medications reconciled upon admission
5 Improve safety by reducing the proportion of unplanned readmissions within 30 days
for select case mix groups (CMGs)–COPD and CHF
6 Improve the patient experience
7 Prevent workplace violence to ensure a safe care environment
8 Maintain organizational financial health

View our 2016-2017 Quality Improvement Plan

For more information on the Excellent Care for All Act (ECFAA), please visit

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