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Need directions to a department or clinic? Want to visit a patient? We're here to help!

Use our "Virtual Information Desk", accessible at the top of any page on our website by clicking on this Visitor Information Panel icon icon, to help answer common questions or help you find your way before and during your hospital visit.

Of course, you can visit our onsite main Information Desk located at the Melnyk Entrance (off of the Queensway) which is open from 7am to 9pm, Monday to Friday, and from 9am to 9pm Weekends and Holidays. Feel free to call us at 416-530-6000.

Find us at St. Joes
St. Joseph's Health Centre Toronto

Freedom of Information

Protection of Privacy and Freedom of Information

WE RESPECT AND PROTECT YOUR PRIVACY AND SUPPORT ACCESS TO INFORMATION

St. Joseph’s Health Centre (SJHC) is subject to the Freedom of Information and Protection of Privacy Act (FIPPA) as of January 1, 2012. This statute promotes the privacy of individuals and provides a right of access to records in our custody or under the control of the hospital on or after January 1, 2007, with some restrictions. We promote an environment of openness and transparency within the community.

FIPPA and SJHC

Information you may have access to:

  • Your own personal information
  • General records, such as administrative, operational records, and expenses

Correction to your own personal information:

  • You may request a correction to your own personal information

Types of hospital information or records excluded from FIPPA*:

  • Quality of Care information (as defined in the Quality of Care Information Protection Act)
  • Ecclesiastical records
  • Operations of the hospital foundation
  • Administrative records of a member of a health profession that relates to their personal practice
  • Certain research records
  • Charitable donations made to the hospital
  • Records relating to appointments and privileges
  • Certain teaching materials
  • Certain labour relations or employment-related matters

*Please refer to FIPPA, for a full list and additional information.

Right of Appeal

If you are not satisfied with the decision of the hospital concerning your request, you may contact the Office of the Information and Privacy Commissioner of Ontario

How to Make a Freedom of Information Request

Please make requests in writing to the Information Access and Privacy Office by completing the Access to Information and Correction of Personal Information Request form available at:

Access to Information and Correction of Personal Information Request Form

Please include the application fee of $5.00 (please do not mail cash)

Please mail requests to:
Information Access and Privacy Office
St. Joseph’s Health Centre
30 The Queensway
Toronto, ON M6R 1B5

Directory of Records

A Directory of Records lists and provides general descriptions of the types of records held by St. Joseph’s Health Centre. The purpose of the directory is to assist the public to understand what records the hospital maintains and to prepare requests for records.

It describes the following categories of the hospital’s record holdings:

St. Joseph’s Health Centre values being an open and transparent organization so we have proactively disclosed several documents as follows:

Routine Disclosure

St. Joseph’s Health Centre values being an open and transparent organization so we have proactively disclosed documents such as the following policies, reports and plans. Please click on the links below to see the corresponding documents.

Annual reports
Names, titles and contact information of departments and programs
Strategic plan
Hospital Service Accountability Agreement (HSAA)
Patient safety indicators
Quality Improvement Plans
Public Sector Salary Disclosure Act reports
SJHC publications and media
Patient Declaration of Values
Patient relations processes
Corporate Scorecard
Expense Policies
Performance and Review
Financial Statements

How to Contact Us:

You may contact the Information Access and Privacy Office for more information:
St. Joseph’s Health Centre
30 The Queensway, Toronto, ON M6R 1B5
Telephone: 416-530-6000 ext. 4354
E-mail: privacy@stjoestoronto.ca

Please Note: Inquiries related to patient information cannot be accessed through the freedom of information process. Please contact Health Records at (416) 530-6000 extension 6047.

Further questions or concerns can be directed to the Office of the Information and Privacy Commissioner of Ontario:

Office of the Information and Privacy Commissioner of Ontario:
2 Bloor St. East, Suite 1400
Toronto, ON M4W 1A8
Telephone: 1-800-387-0073
Website: www.ipc.on.ca (opens in new window)

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