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Welcome to Our Virtual Information Desk
Need directions to a department or clinic? Want to visit a patient? We're here to help!

Use our "Virtual Information Desk", accessible at the top of any page on our website by clicking on this Visitor Information Panel icon icon, to help answer common questions or help you find your way before and during your hospital visit.

Of course, you can visit our onsite main Information Desk located at the Melnyk Entrance (off of the Queensway) which is open from 7am to 9pm, Monday to Friday, and from 9am to 9pm Weekends and Holidays. Feel free to call us at 416-530-6000.

Find us at St. Joes
St. Joseph's Health Centre Toronto

We are committed to protecting the privacy and confidentiality of your information and we have specific policies and practices that are in place to do this. In order to provide the best possible care for you and your family, it is necessary for us to collect, use and disclose patient information.

We share your health information with:

  • Your next-of-kin (family member) or legal representative – a person you choose
  • Other healthcare providers as part of your care
  • Health regulatory agencies (for example, agencies that track wait times)
  • Public authorities as permitted and required by law (for example, Public Health to track infections)
  • Government agencies (for example, the Workplace Safety & Insurance Board), or if you give your consent, your private insurer to get payment for your treatment or care

Unless you tell us not to, we may also disclose your information to:

  • Visitors or callers so that they may reach you in the hospital. If you do not wish SJHC to tell visitors and callers that you are in the hospital, let us know when you are admitted and share this with your care team.
  • Religious or spiritual advisors may visit you in the hospital. If you do not want this service, please tell us when you are admitted.
  • St. Joe’s Foundation – If you do not want to be contacted for fundraising after you leave the hospital, please let us know that when you are being admitted, or you may also call the Privacy Office.

Your choices:

You may access and correct your personal health records, or withdraw your consent for some of the uses and disclosures of your personal health information by contacting Release of Information at 416-530-6047.

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