2015-2020 Strategic Plan
People tell us that when they walk into St. Joe’s it feels “different”. They tell stories. Stories about how a compassionate nurse supported them during a difficult time. How the delivery team shared their joy when the baby came. Stories about the time a patient said, “thank you,” and made them realize they had chosen the right career.
The St. Joe’s difference can be put into one word: COMMUNITY.
Our roots in community go back to the mission and values established by the Sisters of St. Joseph when the Health Centre was built in 1921. Our community goes beyond our walls where we work and care for each other as a team. It extends to our patients, their families, and the neighborhoods around us – and it includes community agencies and other health care providers.
Over the next five years we will be working with our teams, our patients and our partners to make our community one of the healthiest in Canada.
Please use the following link to download our full strategic plan.
Hear more about our exciting Strategic Plan in a message from Elizabeth Buller, President and CEO.
Advancing the Health of Our Community
Our Strategic Priorities
We reached out to hundreds of neighbours, patients, volunteers, physicians, employees and community partners to gather ideas and input for our strategic plan. We believe that the three strategic priorities outlined here truly reflect what’s important to our community and the people who work here.
Creating Seamless Transitions Of Care
We will lead the way by collaborating with our community, patients and their families in creating a coordinated network of services within our Health Centre and in partnership with other health care providers and social service agencies. Patients and their families will have a more coordinated and safer health care journey.
Delivering An Exceptional Experience
We are redesigning how we deliver our services from the point of view of patients and their families. We will build a culture where we are mindful of the varied physical, psychological, emotional, spiritual and accessibility needs and values of each and every person we care for. We will “put ourselves in the patient’s shoes” whenever we design a patient’s care journey, design a physical space or communicate with a patient or family member.
Shaping Care Through Teaching And Education
We will continue to build a culture of learning within the Health Centre by renewing our commitment to teaching medical and health professionals. We will re-energize our teaching to focus on urban health and by offering life-long education opportunities for all our people so they can stay on the cutting edge of leading practices, therapies and technology. We are also committed to providing education for patients and our community to help them stay health, especially when managing chronic disease.
Our Success Factors
To achieve our vision, there is a lot to be accomplished behind the scenes. We think of this important work as the keys to our success.
First and foremost, our success relies on our people – the dedicated, compassionate and inspiring physicians, employees, students and volunteers who choose to work at St. Joe’s. We will make sure our people have the tools and equipment they need to be innovative and to meet the needs of our patients. We will invest in our team with more education, training and professional development opportunities. We will attract and retain great people by creating healthy work places. Most importantly, we will celebrate success.
Information systems are a fundamental tool for success. We will continue to build on the information systems we have available today and invest in new technology, such as mobile health tools, that will help us deliver care in innovative ways.
Physical space has a tremendous impact on the quality of care we deliver and the safety of our patients and staff, and the comfort and privacy of our patients. Modern, inspiring and well-designed spaces contribute to the health and wellness of a workforce. We will modernize St. Joe’s physical space to make it a healing environment and develop our facilities to align with new care models and the needs of our patients.
We will exercise careful financial stewardship, using our financial resources to sustain the care we deliver today and to improve the health of our community.
Recognizing St. Joe’s is one member of a broader health system, we will continue to partner with the Ministry of Health and with our Local Health Integration Network. We will actively seek partnerships within our own program and service areas, with other health care providers and community agencies. This will better serve our community, and make efficient use health care resources. We will continue to seek input and work together with patients, families and their communities.
OVER THE NEXT FEW YEARS, WE WILL CONTINUE A TWO-WAY DIALOGUE WITH OUR COMMUNITY AND OUR PARTNERS.
We will regularly seek input and feedback, and report back to residents on our successes and the challenges we face. We will share our story proudly and celebrate the great work we are doing together. We will know if we are successful in achieving our vision by measuring things like readmission rates and length of stay. We will truly know we are making a difference in advancing the health of our community by measuring population health. The “St. Joe’s Difference” will be real, tangible and personal for every person who works at St. Joe’s, who comes to us for care and who partners with us.
We would like to thank the many people within the hospital and the community for your time, honest feedback, creative ideas, and willingness to work together to shape the direction for St. Joe’s over the next five years. You played an important part in putting this plan together.