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Welcome to Our Virtual Information Desk
Need directions to a department or clinic? Want to visit a patient? We're here to help!

Use our "Virtual Information Desk", accessible at the top of any page on our website by clicking on this Visitor Information Panel icon icon, to help answer common questions or help you find your way before and during your hospital visit.

Of course, you can visit our onsite main Information Desk located at the Melnyk Entrance (off of the Queensway) which is open from 7am to 9pm, Monday to Friday, and from 9am to 9pm Weekends and Holidays. Feel free to call us at 416-530-6000.

Find us at St. Joes
St. Joseph's Health Centre Toronto

Referring Physician Information

The following sets out admission criteria for physicians referring patients to St. Joseph’s Health Centre.


All procedures in the Cystoscopy Unit are scheduled after a consultation appointment with the urologist. To refer a patient, please call the specialist’s offices directly. Clinic hours are Monday to Friday, 7:30 a.m. to 3:30 p.m.

Elderly Community Health Services

Written referral is required from a physician, nurse, physiotherapist, occupational therapist or speech language pathologist. Patients must be over 65 years of age and have been assessed by a clinician as requiring the services of a geriatrician. Clinic hours are Monday to Friday, 8:00 a.m. to 4:00 p.m.

Fracture Clinic

Patients must be referred from the Emergency Department at St. Joseph’s Health Centre, or by an inpatient department, an orthopaedic surgeon, a family physician in our catchment area, or other physician. Patients must meet one of the following criteria:

  • recent soft tissue injuries or acute inflammatory joint problem
  • any fracture requiring ongoing care regardless of timing of injury
  • back injuries if diagnosed as a fracture or nerve injury
  • patient less than three months of age with foot or hip deformity
  • flare-up of previous problem within three months of discharge from clinic
  • acute joint injuries, i.e. ankle and knee ligament injuries or hemarthrosis

Prior to referring a patient to the Fracture Clinic at St. Joseph’s, please call 416-530-6128. Clinic hours are Monday to Friday, 7:30 a.m. to 5:00 p.m.; weekends 7:30 a.m. to 11:30 a.m.

GI Unit

All procedures in the G.I. Unit are scheduled after a consultation appointment with a specialist. To refer a patient, please call the specialist’s office directly. Clinic hours are Monday to Friday, 7:00 a.m. to 4:00 p.m.

Haematology/Oncology Clinic

An interdisciplinary team provides care to patients over 16 years of age who require specialized diagnostic, palliative or therapeutic care. Consultation services are provided for all patients, however not all patients are treated at St. Joseph’s. An oncologist will assess whether a patient should be seen at our Health Centre or referred to another facility. Oncologists work in collaboration with family physicians when treating patients. To make a referral, please contact the oncologist’s office directly.

Hip & Knee Surgery

Reducing your wait time for hip and knee replacement surgery is a key priority of the province’s Wait Time Strategy. St. Joseph’s Health Centre is one of six hospitals in Toronto that has embraced a model of care to improve access and reduce wait times for hip and knee replacement surgery.

The new reality is helping patients to wait less and have more control in planning their surgery around their life.

Key to this streamlined process is a Central Intake Centre, located at Sunnybrook’s Holland Orthopeadic and Arthritic Centre and two Assessment Centres, one at the Holland Centre and one at UHN’s Toronto Western Hospital.

You have the choice!

Your family doctor must refer you for a hip & knee assessment. The fax number to send your referral to the Central Intake is 416-599-4577. On the referral form, patients can select if they want to be:

  1. referred directly to St. Joseph’s Health Centre.
  2. or specify the specific orthopaedic surgeon who you want to perform your surgery.
  3. or have the assessment done during the next available appointment at one of the six hospital within the Toronto Central LHIN.

What happens after my referral is sent to the Central Intake?

  1. Central Intake
    • first available appointment
    • a specific surgeon
    • a specific hospital
  2. Assessment Centre
    • patient undergoes assessment by Advanced Practice Physiotherapist.
    • education is provided
    • treatment options discussed
    • surgeon consult is scheduled (if necessary)
  3. Surgeon Consultation
    • patient and surgeon determine plan of action and timing of surgery (if necessary)

What happens before you come to St. Joe’s for your hip or knee replacement surgery: Information about the Central Intake Centre and Assessment Centres

The Central Intake Centre located at Sunnybrook’s Holland Orthopeadic and Arthritic Centre makes sure standardized, accurate and complete patient information is provided to surgeons so they have the entire picture of their patient’s health history and care.

The Central Intake Centre also coordinates appointments for patients to be seen at one of the two Assessment Centres (St. Joe’s has partnered with the Toronto Western Assessment Centre), where specially trained Advance Practice Physiotherapists conduct comprehensive physical assessments, provide education, offer treatment options to patients, or help facilitate access to surgery for those who need it.


Your Guide for Going Home After Knee/Hip Replacement Surgery at St. Joseph’s Health Centre

Labor and Delivery (Family Birthing Centre)

Our Obstetricians, Family Doctors and Midwives are welcoming new patients! Written referral is required from a physician using this Obstetrics Referral Request form.

For more information view our Family Birthing Centre page.


St. Joseph’s offers occupational therapy, physiotherapy and speech-language pathology. To refer a patient, a completed and signed rehabilitation referral form or a doctor’s written order/prescription is required. To receive a referral form, please call 416-530-6058. Clinic hours are Monday to Friday, 7:30 a.m. to 5:00 p.m.

Renal Therapy

All referrals to the Renal Therapy Centre are made through the nephrologist’s offices with patient information faxed to 416-530-6533. The Centre is open Monday to Saturday, 6:30 a.m. to 10:30 p.m.

Withdrawal Management Services

Patients, 16 years of age or older, is admitted to St. Joseph’s Withdrawal Management Services if intoxicated, in chemical abuse withdrawal, or in crisis related to substance use, except under the following circumstances:

  • patient is unconscious or non-ambulatory
  • physical or mental health gives program staff reason for immediate concern
  • person poses a threat to the safety of self, staff or other clients in the service
  • there are no available beds
  • patient is unwilling to be searched for alcohol, other drugs, or weapons
  • patient is unable to self administer approved medications
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