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Welcome to Our Virtual Information Desk
Need directions to a department or clinic? Want to visit a patient? We're here to help!

Use our "Virtual Information Desk", accessible at the top of any page on our website by clicking on this Visitor Information Panel icon icon, to help answer common questions or help you find your way before and during your hospital visit.

Of course, you can visit our onsite main Information Desk located at the Melnyk Entrance (off of the Queensway) which is open from 7am to 9pm, Monday to Friday, and from 9am to 9pm Weekends and Holidays. Feel free to call us at 416-530-6000.

Find us at St. Joes
St. Joseph's Health Centre Toronto

When you register for your visit as a patient at St. Joseph’s Health Centre, you may be asked to provide additional demographic information. This includes your length of residency in Canada, race/ethnicity, disability status, gender identity, sexual orientation, and income.

The Toronto Central Local Health Integration Network (TC LHIN) is working in collaboration with Toronto hospitals and Community Health Centres to collect this data. The information you provide will help with health care planning to promote equity for our patients. Equity in healthcare refers to ensuring quality care regardless of race, religion, language, income or any other individual characteristics (1).

As a patient, your participation in this data collection is voluntary. You can decline to answer any or all questions. This information is not requested by your physician. If you choose not to participate, there will be no impact on the care you receive.

Collecting demographic data for the purpose of promoting health equity is encouraged by the Ontario Human Rights Commission (OHRC). The OHRC has found that data collection can play a useful and often essential role in creating strong human rights strategies for organizations in the public, private and non-profit sectors (2).

For more information about measuring health equity you may download our patient brochure or contact our Patient Relations at 416-530-6652 or by email

Information Materials

St. Joe’s Patient Brochure:

  • We Ask because We Care – Patient Brochure

Demographic questions you will be asked when you register for a visit as a patient at St. Joe’s:

  • Demographic Data Collection questions

Note: In addition to the questions listed in the above document link, St. Joseph’s Health Centre has a standard practice of asking registration questions regarding preferred language, marital status, and religion.

The Toronto Central Local Health Integration Network research report:

  • The Tri-Hospital + TPH Health Equity Data Collection Research Project Report

Other reference materials

  1. Human Rights & Health Equity, Mount Sinai Hospital (n.d.). Participant Manual, We ask because we care: Collecting patient demographic data (Page 4)
    2. Ontario Human Rights Commission (2009). Count me in! Collecting human rights-based data:
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