Accessibility

St. Joseph’s is committed to providing person-centered service access for everyone in an equitable and inclusive manner. In alignment with our organizational philosophy of care and values we respect the uniqueness of every individual and the diversity of the communities we serve.

At St.Joe’s we provide a physical and social environment that supports the public’s right to full access to all of our programs using an integrated service approach. Services are delivered in a manner that respects human dignity and maximizes independence, inclusivity and participatory decision-making.

The Health Centre supports equitable access to services by establishing procedures that identify and eliminate service access barriers. Also at St.Joe’s persons and staff with disabilities are valued as full contributors to the hospital workforce.

St. Joe’s Commitment to Accessibility

Our commitment to equitable access to services and work opportunities are highlighted in the St. Joseph’s Health Centre Accessible Services for People with Disabilities policy. A summary of our policy includes the following statements:

• SJHC supports people with disabilities using their own personal assistive devices to access our services.
• SJHC welcomes a person with a disability with a service animal to all areas of the hospital open to the public or third parties.
• SJHC welcomes any person with a disability to be accompanied by a support person while on the hospital premises.
• SJHC provides notice for both future planned and unexpected disruptions in the facilities (e.g. elevators, access ramps, accessible parking] phones, accessible washrooms) or temporarily unavailable hospital services that are used by people with disabilities.
• SJHC encourages and appreciates feedback regarding the way the organization provides services to people with disabilities.
• SJHC provides public notice of the accessibility of the hospital’s relevant documents through the SJHC website.
• SJHC recognizes the importance of and provides mandatory accessibility training for all staff, physicians, and volunteers who either directly serve or who may come in contact with hospital patients and/or visitors.
• SJHC commits to meeting the accessibility needs of their workforce from the point of recruitment, to workplace accommodation and career development.

For more information about our accessibility policy or our accessibility plan For general accessibility inquires please contact the Patient & Family Experience, and Community Engagement Team by either calling 416-530-6000 (please press 1) and then dial extension # 3379  or emailing partnerships@stjoestoronto.ca.

For compliments or complaints about accessibility issues at St. Joseph’s, please contact Patient Relations at 416-530-6652 or by email at patientrelations@stjoestoronto.ca.