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Visitor Information Panel
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Welcome to Our Virtual Information Desk
Need directions to a department or clinic? Want to visit a patient? We're here to help!

Use our "Virtual Information Desk", accessible at the top of any page on our website by clicking on this Visitor Information Panel icon icon, to help answer common questions or help you find your way before and during your hospital visit.

Of course, you can visit our onsite main Information Desk located at the Melnyk Entrance (off of the Queensway) which is open from 7am to 9pm, Monday to Friday, and from 9am to 9pm Weekends and Holidays. Feel free to call us at 416-530-6000.

Find us at St. Joes
St. Joseph's Health Centre Toronto

At St. Joseph’s Health Centre, we are committed to protecting the privacy and confidentiality of your information. We have specific policies and practices that are in place to do this. In order to provide the best possible care for you and your family, it is necessary for us to collect, use and disclose patient information.

Collection of Personal Health Information

St. Joseph’s Health Centre collects personal health information only for lawfully authorized purposes. The collection is limited to that necessary to provide care, to assist in the provision of care and to properly carry out related administrative and reporting obligations. Information is only collected fairly and lawfully. This means that individuals are never deceived or coerced in order to obtain consent for collection, use or disclosure of their information.

Use of Personal Health Information

In addition to using your personal health information to treat and care for you, St. Joseph’s Health Centre may also use it to:

  • Conduct risk management activities
  • Educate our agents
  • Conduct research
  • Compile statistics
  • Comply with legal and regulatory requirements
  • Fulfill other purposes permitted or required by law
  • Plan, administer, and manage programs, services and internal operations, and enhance your safety and security in the hospital
  • Get payment for your treatment and care (from OHIP, WSIB, your private insurer or others)
  • Conduct quality improvement activities (such as sending patient satisfaction surveys)

Disclosures of Personal Health Information

Unless you tell us otherwise, we may disclose your personal health information to:

  • Care providers to determine suitability for transfer to another facility, to provide for ongoing care, to improve/maintain the quality of your care and of those provided similar care, if the disclosure is necessary and consent cannot be obtained in a timely manner;
  • Shared systems such as the electronic Child Health Network (eCHN), Diagnostic Imaging Repository GTA West (DI-r West), Resource Matching & Referral (RM&R), Ontario Laboratory Information System (OLIS), Integrated Assessment Record (IAR), Patient Results Online (PRO) and Connecting Ontario (cON).
  • St. Joseph’s Health Centre Foundation for fundraising purposes (name and address).
  • Let visitors or callers know your location in the hospital and your general health status
  • Religious or spiritual advisors who may visit you in the hospital.

As permitted or required by the Personal Health Information Protection Act, 2004, we may also disclose your personal health information to:

  • Ministry of Health and Long-Term Care e-health projects such as the Enterprise Master Patient Index (EMPI) Wait Time Information System.
  • Registries and entities prescribed in regulation such as Cancer Care Ontario, the Cardiac Care Network, INSCYTE, Pediatric Oncology Group of Ontario, the Institute for Clinical Evaluation Sciences, the Canadian Institute for Health Information, Children’s Hospital of Eastern Ontario, and the Ontario Institute for Health Research.
  • Researchers if the research has been approved by our Research Ethics Board
  • The Medical Officer of Health to report communicable diseases
  • The Workplace Safety & Insurance Board
  • Law enforcement officers who present a warrant or subpoena, or to aid in an investigation
  • The Children’s Aid Society where child abuse is suspected; the Children’s Lawyer
  • The Public Guardian and Trustee
  • The Coroner

Your choices

Where your consent is required for any collection, use or disclosure of your personal health information, you may withdraw or withhold consent by contacting SJHC’s Information Access and Privacy Office at 416-530-6000 ext. 6815 or

Contact information

For more information about our privacy protection practices, or to raise a concern you may have about our practices, please contact us at:

By mail:

St. Joseph’s Health Centre
Information Access and Privacy Office
30 The Queensway
Toronto, Ontario M6R 1B5

By telephone:

416-530-6000 ext. 6815

By email:

You have the right to complain to the Information and Privacy Commissioner of Ontario if you think we have violated your PHIPA rights. The Commissioner can be reached as follows:
Information and Privacy Commissioner / Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8

Other Topics of Interest

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