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Our priority is to ensure the safety and well-being of our patients and residents, and our people.

Only pre-approved visitors can visit patients at our sites. Please check our COVID-19 information page to learn more about what to expect for your appointment/visit and how to be approved as a visitor.

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Welcome to Our Virtual Information Desk

Need directions to a department or clinic? Want to visit a patient? We're here to help!

Use our "Virtual Information Desk", accessible at the top of any page on our website by clicking on this icon, to help answer common questions or help you find your way before and during your hospital visit.

Of course, you can visit our onsite main Information Desk located at the Melnyk Entrance (off of the Queensway) which is open from 7am to 9pm, Monday to Friday, and from 9am to 9pm Weekends and Holidays. Feel free to call us at 416-530-6000.

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Contacting the Care Team

How to Contact your loved one’s Health Care Providers (Chain of Communication). If you are worried about the care of a loved one, please follow these steps for contacting your health care providers (at St. Joe’s we call this our Chain of Communication):

Find the name of the assigned NURSE and Doctor on the whiteboard by the bedside. Go to the desk and ask for the NURSE.
If the assigned NURSE cannot help ask the person at the desk for the CHARGE NURSE and ask for the DOCTOR to be paged.
If the CHARGE NURSE cannot help or the DOCTOR does not call back, Dial 0 and ask for the MANAGER of the unit or after hours the MANAGER ON CALL.
If the MANAGER cannot help, Dial 0 and ask for the Administrative director or after hours the Administrator On-Call and/or the Physician Director.
If you are still worried, dial 0 to Call/Page the CEO of the Hospital and or the Chief of Staff.

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