Contacting the Care Team

How to Contact your loved one’s Health Care Providers (Chain of Communication). If you are worried about the care of a loved one, please follow these steps for contacting your health care providers (at St. Joe’s we call this our Chain of Communication):

1. Find the name of the assigned NURSE and Doctor on the whiteboard by the bedside. Go to the desk and ask for the NURSE.
2. If the assigned NURSE cannot help ask the person at the desk for the CHARGE NURSE and ask for the DOCTOR to be paged.
3. If the CHARGE NURSE cannot help or the DOCTOR does not call back, Dial 0 and ask for the MANAGER of the unit or after hours the MANAGER ON CALL.
4. If the MANAGER cannot help, Dial 0 and ask for the Administrative director or after hours the Administrator On-Call and/or the Physician Director.
5. If you are still worried, dial 0 to Call/Page the CEO of the Hospital and or the Chief of Staff.