Updated Family/Support Person Presence (Patient Visitor) Policy
On June 29, Unity Health updated the family/support person (visitor) presence restrictions to establish family presence guidelines that balance the safety of our patients, family members and staff, while also promoting a compassionate and healing environment. We will welcome Essential Care Partners to our hospitals in a phased approach. More information about the process for your Essential Care Partner to be approved as a visitor and next steps can be found on our Unity Health website.
Hospital Services for patients & visitors
A cash machine is located just inside the Cafeteria’s main entrance on the 1st Floor.
The Lakeside Cafe is located on the 1st Floor. Visitors can select from a wide range of fresh breakfast, lunch and dinner items.
Hours of service:
- Monday to Friday: Open 6:45 a.m. to 6 p.m.
- Saturday, Sunday and holidays: Open 8 a.m. to 10:30 a.m., 11 a.m. to 3 p.m., and 4 p.m. to 6 p.m.
Centre for Clinical Ethics
St. Joseph’s Chapel is available to all patients, friends, family, staff and members of our community for private prayer or reflection. It is located in the Morrow Wing, 2nd Floor. Roman Catholic mass is offered at noon Monday through Friday and at 10:30 a.m. on Sunday, all are welcome. Patients who cannot attend can request Holy Communion to be taken to their room.
Fort York Community Credit Union is located in our Sunnyside Building on the 2nd Floor. You can contact them by calling 416-530-6474.
If you would like to send a fresh flower arrangement to a patient or staff member, please visit our Online Gift Shop or call the Gift Shop at 416-530-6486 ext. 3296 and a volunteer will arrange for the delivery of your flowers. Please have the patient/staff member’s full name, room number and/or department at hand. Visa and Master Card are accepted.
Please Note: Florists can deliver flowers directly to patient care units. However, in some areas, such as critical care, flowers are not allowed in patient rooms. Please check with the Patient Care Unit first.
The Gift Shop is staffed by volunteers and is located in the Morrow Wing on the 1st floor of the Health Centre. All profits are donated to the Foundation to support patient care.
You can also visit our new Online Gift Shop with same day delivery to patient rooms on orders placed before 12pm.
- Monday – 9:30 a.m. to 8 p.m.
- Tuesday – 9:30 a.m. to 8 p.m.
- Wednesday – 9:30 a.m. to 8 p.m.
- Thursday – 9:30 a.m. to 8 p.m.
- Friday – 9:30 a.m. to 4:30 p.m.
- Saturday – 11 a.m. to 3 p.m.
- Sunday – 12 p.m. to 4 p.m.
- Holidays – Closed
(Note : Hours depend upon the availability of volunteer staff)
The Gift Shop offers a wide selection of:
- Flower Arrangements and plants delivered daily
- Baby Gifts
- Candy and Chocolate
- Greeting Cards and gift bags
- Magazines and Books
- Clothing and Accessories
- Toiletries and sundries
- TTC tickets and tokens
Our volunteers can take telephone orders and deliver to patient rooms upon request. For more information, please call 416-530-6486 ext. 3296
Hospital Wide Memorial Service
St. Joseph’s Health Centre, under the leadership of Spiritual and Religious Care, conducts a memorial service for the families who have lost loved ones who were patients at the Health Centre.
The service is conducted quarterly and a written invitation is sent to the families. The memorial service is multi-faith, honouring all faith traditions. The memorial service is to honour the loved ones who have died as well as a time to allow the family, friends and staff to continue to grieve and heal. After the memorial service, there is a time of refreshments and sharing of memories.
Information / Switchboard
It is located in the Main Entrance (Melnyk Pavilion),1st Floor, Morrow Wing. You can also access the Information Desk by dialing “0” on a Health Centre phone.
The Information Desk is open from 7 a.m. to 9 p.m. Monday to Friday, and 9 a.m. to 9 p.m. Saturday, Sunday and holidays.
Our Information Desk staff are available outside of those hours by calling 416-530-6000 and dialing 0, or by picking up the phone located directly outside of the Information Desk.
Interpreter Services (Spoken and Signed Interpreter Services)
Access to professional spoken interpretation is offered to our patients and their families, with either no or limited English proficiency. Serving multi-lingual communities, we understand the vital importance of ensuring effective communication through the provision of trained and qualified interpreters.
Depending on the circumstances, the interpreter may either be provided through a professional over-the-phone service or through a face-to-face individual present during the interaction/ treatment. Over-the-phone service is available 24hours/7days a week, including holidays. If appropriate, face-to-face interpretation is available by appointment during business hours, Monday to Friday.
For persons who are Deaf, deafened or hard of hearing, every effort is made to provide an American Sign Language (ASL) interpreter, and currently this is done through a face-to-face approach.
It is important for patients and families to let their health care providers know that they will require a spoken or signed interpreter, especially for important discussions that involve treatment, consent, and discharge follow-up care plans. One way of achieving this goal could be to carry a simple card that clearly identifies the language you prefer for talking with your health care providers, which can be shared with health care providers at any time or especially during emergency situations.
Interpreters can only be booked through a health care provider, but we welcome general questions from the public about our service. Inquires can be made by phoning 416-530-6486, ext. 3451.
Multi Faith Room
St. Joseph’s Multi-Faith room is available to all patients, friends, family and staff for private prayer or reflection. It is open 24-hours a day and is located on the 2nd Floor of the Morrow Wing, Room 2M20.
Newspaper stands are located at our Tranquility Entrance, East Entrance, and our Emergency Department Entrance. The Toronto Star also supplies free newspapers weekdays in two stands inside our Emergency Department and in our Ambulatory Care Area.
The Retail (Outpatient) Pharmacy is located in the East Wing on the Ground Floor.
- Coordination with inpatient staff for timely prescription fill on discharge
- Integration and teaching with outpatient clinics
- Specialty prescriptions not normally filled in community pharmacies (TB medications, injections)
- Blister packaging service
- On-line billing with most major drug insurance carriers
- MedsCheck Medication Review appointments available.
- Breast pumps are available for purchase.
The Retail Pharmacy is open Monday to Friday from 8:00 a.m. to 6:00 p.m. For information, please call 416-530-6555.
There are pay phones located inside our Cafeteria’s main seating area, as well as at our Tranquility Entrance, East Entrance, Our Lady of Mercy Entrance and Main Entrance (Melnyk Pavilion).
Second Cup is located on the 1st Floor by the Morrow Wing elevators.
Hours of service:
- Monday to Friday: 6:30 a.m. to 9 p.m.
- Saturday, Sunday, holidays: 7 a.m. to 8 p.m.
- Closed Christmas Day and New Year’s Day.
St. Joseph's Health Centre Lifeline
From Monday to Friday vendors are located just inside the cafeteria doors selling an assortment of merchandise including: handmade jewellery, clothing, kid’s toys and home décor items. Corporate groups looking to promote their programs and services are also welcome to apply.
If you are interested in joining St. Joseph’s Vendor Program, please read the Vendor Rules & Regulations and complete the Vendor Application Form.
Email your completed form to CBurton@stjoestoronto.ca or by fax 416-530-6081
For inquires please contact 416-530-6486 ext. 3484