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Visitor Information Panel
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Welcome to Our Virtual Information Desk
Need directions to a department or clinic? Want to visit a patient? We're here to help!

Use our "Virtual Information Desk", accessible at the top of any page on our website by clicking on this Visitor Information Panel icon icon, to help answer common questions or help you find your way before and during your hospital visit.

Of course, you can visit our onsite main Information Desk located at the Melnyk Entrance (off of the Queensway) which is open from 7am to 9pm, Monday to Friday, and from 9am to 9pm Weekends and Holidays. Feel free to call us at 416-530-6000.

Find us at St. Joes
St. Joseph's Health Centre Toronto


Format and overall presentation

When it comes to resumes, looks matter! The overall presentation of your resume should be professional and easy to read. Ensure your resume is free from typos, spelling and/or grammar mistakes.

  • Try to keep your resume to no more than 2 pages with appropriate spaces and margins.
  • Ensure the following key sections are included: Contact Information, Objective, Education, Work Experience, & Membership/Registrations. Other applicable sections may include Volunteer Experience & Additional Skills.
  • Include the dates of your work experiences, starting with your most current experience.
  • Do not include personal information (i.e. date of birth, SIN number).

Customize your resume for the job you are applying for

  • Review the job posting requirements and ensure your resume captures all of your relevant education, experience and skills.
  • Use accomplishment-based statements when describing your experience—what did you do, how did you do it, what were the results and outcomes. Try to quantify wherever possible (example, I increased patient satisfaction by 10% over 2 years through “X” and “y”).

Ensure the information on your resume is accurate and true

  • Ensure the information you provide on you resume is 100% accurate. For example, if you have started a degree program but not completed it, please ensure you clearly represent your education as incomplete or in progress.
  • Expect that any information you provide on your resume will be validated by the Health Centre. Please be aware that offers of employment may be withdrawn and/or employment terminated where candidates are found to have provided false information.


Preparing for the Interview

Learn about St. Joseph’s Health Centre and our Strategic Priorities

You will be expected to have a basic understanding of our organization and our priorities. A significant amount of information about the Health Centre is available on our website. All candidates interested in employment at St. Joseph’s Health Centre should review the Health Centre’s Mission, Vision, Values and Strategic Plan.

Expect a panel of interviewers

There are usually a minimum of two or three people who conduct the job interview, and in some cases, a larger panel will be arranged. The Human Resources representative arranging the interview will let you know how many people will be in attendance. Please expect that the interviewers will be taking detailed notes and don’t be concerned by the fact that they are writing. Don’t wait for them to finish writing – keep talking! These notes are primarily used as a reminder for panel members about your responses to refer to when making decisions.

Reflect on why you are the best person for the job

Reflect on what it is about you, and the knowledge, skills and experiences that you have, that make you the ideal candidate for the position. Look carefully at the job posting and in particular, the list of qualifications. You can expect that the interview questions will be based on these qualifications.

During the Interview

Highlight your individual accomplishments

  • The interview panel is interested in your individual performance so try to speak about yourself and what you have accomplished. If what you did was part of a team effort, explain what your role was on the team and what your important contribution was.
  • When referring to past job experiences talk specifically about the outcomes you achieved and how your own learning and development were enhanced. Try to quantify your experiences, where possible, by using numerical measures or other objective outcomes.

Organize and structure your responses

Keep your responses concise and based on the questions. When responding to questions where you are asked to refer to your past experiences and accomplishments (behaviourally based interview questions), a common technique for structuring your answers is referred to as the “STAR” response:

S Situation or Task What is the situation or task that you needed to accomplish or were faced with? Describe a specific event or situation, not a generalized description of what you have done in the past.
A Action What action did you take individually and what was your role (not what action others took or you contemplated taking).
R Result What happened? How did the event end? What was accomplished? What did you learn?

Below are the types of interview questions you may experience at St. Joseph’s:

Behaviourally–based questions–What Have you done?

  • Questions aimed at drawing on your previous experience and behaviours to provide examples of how you demonstrated specific skills in previous situations.

Scenario – based questions—What would you do?

  • Questions aimed at presenting you with a typical situation that you may be faced with on the job and asking you how you would manage it.

Simulation questions–What do you do?

  • In simulations, candidates are asked to demonstrate what they do in response to a test/situation which reflects an actual job duty or responsibility. This can take the form of tests (examples include typing test, phone test, Word or Excel tests) or it can take the form of role-play or demonstration (examples include having positions which require education skills “present” a particular topic).

Make sure that you understand the question in order to demonstrate how you are the best person for the job. If you are struggling to formulate a response to a question, you may ask to come back to it at the end. Don’t be shy to ask for clarification.

Ask Questions

At the end of the interview you will be asked if you have any questions. This is your opportunity to speak with panel members regarding any additional information you would like to know about St. Joseph’s Health Centre, the position you are interviewing for, or our teams.

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