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Find us at St. Joes
St. Joseph's Health Centre Toronto

Gift Shop/Commercial Operations

Full Time Temporary
Monday to Friday; Days (with flexibility to work evenings and weekends as required)
Under Review

*Full Time Temporary (1 year contract; approximate)

Position Profile:
The successful candidate will be able to create, develop and manage an effective retail strategy, maximizing hospital revenues and improving the overall patient, staff and visitor experience.

Main Responsibilities:

Gift Shop Operations:
• Manage day to day operation of the St. Joe's Gift Shop and online store
• Maintain a professional, safe, customer focused environment
• Establish policies and procedures to ensure an effectively managed and financially sound operation
• Maintain knowledge of current trends in retail, merchandising, and online sales
• Prepare annual operating budget, set and achieve financial targets and have responsibility of procurement and inventory activities
• Other duties as assigned

Commercial Operations:
• Work collaboratively with the parking services provider, patient television/phone provider, ATM provider and food and beverage provider to resolve issues that arise with staff, visitors and patients
• Manage relationships and disputes with St. Joe's leased tenants including: physician office space, retail space and credit union
• Manage all tenant work orders, service requests, and environmental services issues
• Other duties as assigned

Financial Operations and Business Development
• Analyze financial statements, monitor compliance, prepare variance analysis for all commercial operations cost centres
• Preparation and implementation of annual operating budgets through reviewing past expense, future needs and financial forecasting
• Analyze, review and evaluate the business needs and potential revenue growth opportunities within the Health Centre
• Develop business cases and projections on revenue generating opportunities and partnerships
• Other duties as assigned
1. Undergraduate Degree in Business or related field required.
2. Minimum 3-5 years of property management experience with working knowledge of commercial leases, landlord and tenant act, Commercial Tenancies Act and Tenant relations.
3. Minimum 3-5 years of retail management experience in merchandising, developing sales targets, staff training and scheduling.
4. Experience in developing business plans, analyzing and evaluating proposals, RFP development and evaluation.
5. Experience in buying, sourcing, product selection, price negotiation and purchase orders.
6. Experience with volunteer interviewing, training, orientation and recognition preferred.
7. Knowledge of retail, operating and administrative software, including point of sale, MS Office, inventory management systems.
8. Strong leadership and analytical skills
9. Excellent communication and interpersonal skills.
10. Proven experience in change management.
11. Ability to lift 50 lbs., stand and walk for long periods.
12. Satisfactory attendance record.

How To Apply

If you are interested and qualified for this position, we invite you to send us your resume by one of the following methods.

  1. Upload your resume using the form below. Please note that only PDF or Word Documents may be uploaded.
  2. Email your resume to To be properly considered for a position, both the job title and department to which you are applying, must appear in the subject line of your email. Please note, St. Joseph’s Health Centre recommends using our resume uploader as a more secure means of transmission of your personal details. While we accept resume submissions from personal email accounts as well, we cannot ensure the security of submissions sent via third-party email providers.

In support of persons' with disabilities, St. Joseph's Health Centre asks that job applicants with disabilities who require accommodation in the recruitment and selection process, please advise Human Resources if contacted for an interview/testing, so that a suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards 2011, Employment Standards). If you require assistance in completing a job application due to a disability please contact Human Resources directly at 416-530-6460.

Current St. Joseph's Health Centre employees who wish to apply for the above position must submit an electronic transfer request to Human Resources.

Electronic transfer requests can be submitted internally by choosing the position from this link, clicking "APPLY NOW", and completing the form. To access the Electronic Transfer Request system from outside the Health Centre, please click on the "For Staff" section of this site, found in the top right corner, and log-in to Access SJNet. Postings are located under the Human Resources Section of SJNet.

  • Accepted file types: pdf, doc, docx.

All personal information collected through the St. Joseph’s Health Centre application and hiring process will be used for the purposes of determining suitability for the role to which you have applied.

We are an Equal Opportunity Employer. Only those candidates selected for an interview will be contacted.

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