The MyChart patient portal can show you your test results online, along with other parts of your health record that you have with us here at St. Joseph’s Health Centre. It’s a great tool to help you monitor and share your own health information and participate in your own care.
Already registered? Log in to MyChart at www.mychart.ca.
Frequently Asked Questions
What is MyChart?
MyChart is a secure, online portal that shows patients their own hospital records. It was developed at Sunnybrook Hospital and is now used in hospitals across Canada.
MyChart can show you your:
- Lab results (e.g. blood tests)*
- Medical imaging text reports (e.g. summaries of x-rays and ultrasounds)*
- Results from your sleep studies*
- Results from selected cardio-respiratory and neurological tests*
- Scanned documents from your Emergency Department visits*
- Clinical notes including discharge summaries (from participating clinical areas)*
- Medication list at discharge
- Upcoming view-only appointments for certain clinics*
* Certain conditions, exclusions and delay in receiving the reports in MyChart may apply
Who can use MyChart?
To use MyChart, you must:
- Be a patient of St. Joseph’s Health Centre and have received care here at any point since January 1, 2018
- Have a valid Ontario Health Card
- Be 14 years or older
- Have an email address and access to internet
Who can access my MyChart profile?
When you first self-register for MyChart, only you will be able to see your St. Joseph’s Health Centre’s health records. They are the same records your St. Joseph’s Health Centre’s care team sees in our hospital’s electronic medical records system. After you register, you can choose to give other people access to your MyChart records. This is so that people who care for you, such as a family member or family doctor, can use your information to get a better picture of your health.
How do I register for MyChart?
To sign up for MyChart, you must come to the hospital in person with your OHIP card. This step can’t be done by email or phone.
You can sign up at various areas of the hospital offering MyChart enrollment at their registration desks, including the Ambulatory Care Centre (ACC), the Eye Clinic, Diagnostic Imaging, and Medical Diagnostics.
Alternatively, you can go directly to the Health Records office to request enrollment in MyChart.
Our staff will ask whether you would like to use the email we have on file to sign up for MyChart, or if there is no email on file, you will be asked to provide one. Our staff will also ask you to confirm your current OHIP card number. Next, we’ll send you an email with a MyChart link and PIN number. The email will come from firstname.lastname@example.org. Click the MyChart link in the email, and follow the instructions. Once you complete your registration online, you can log in at www.mychart.ca any time to look at your health record. If you do not use your PIN number within 10 days of receipt, it will no longer work. You will receive reminder emails 24-48 hours prior to the PIN expiry.
Please make sure that you are receiving the emails, or else contact our help desk to make sure we have the correct email on file for you.
If I have trouble registering, who can I contact?
If you have trouble completing your registration, you can contact our MyChart support at:
- Email: email@example.com
- Telephone (business hours only): 416-530-6000 ext. 4882 (please leave a clear voicemail with your name and contact number and we will return your call shortly)
If I have any privacy questions/concerns, who can I contact?
How is my information entered into MyChart?
Most of your information is sent to MyChart automatically as soon as it’s entered into the hospital’s electronic medical record system. You can also enter some information yourself. For example, MyChart features an address book to help you keep your different care providers’ addresses and phone numbers in the same place.
How does MyChart make sure that my information stays safe and confidential?
MyChart is secure like online banking; it uses the same encryption technologies used by the major banks.
How do I see my results and clinical notes?
Once in MyChart, clinical results and notes can be accessed by clicking under the “Clinic Records” tab for St. Joseph’s Health Centre on the left tool bar. Note: not all of your clinical records at the hospital will be displayed through MyChart.
Future scheduled appointments can be viewed under “Appointments” on the left tool bar. Note: not all clinic appointments will be displayed through MyChart.
I logged into MyChart but my test results or reports aren’t there. Why?
Please note that only some of your clinical records (results and reports) are currently available, and not all records will be available in real time. If you have any concerns or questions, have an urgent issue or would like to discuss the records displayed in your MyChart, please contact your doctor’s office or ask your care team.
If you are looking for an older test result, please note that only lab results generated after December 31, 2017 and all other records generated after March 31, 2018 are included in St. Joseph’s MyChart.
I’m already registered for MyChart through another hospital. Why can’t I see my information from St. Joseph's Health Centre?
Before St. Joseph’s can put your health information into MyChart, we need your permission. To do this, you must sign up at our patient registration desks.
If some of my health information on MyChart is not correct, what should I do?
Your MyChart information comes directly from your electronic medical record at St. Joseph’s Health Centre.
Ask your clinic staff to correct any inaccurate information at your next clinic visit.
How do I add other sites to MyChart?
Aside from directing users to the Manage Account page, Sunnybrook will provide additional support and troubleshooting for any related issues. Connect with Sunnybrook at: firstname.lastname@example.org