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Need directions to a department or clinic? Want to visit a patient? We're here to help!

Use our "Virtual Information Desk", accessible at the top of any page on our website by clicking on this Visitor Information Panel icon icon, to help answer common questions or help you find your way before and during your hospital visit.

Of course, you can visit our onsite main Information Desk located at the Melnyk Entrance (off of the Queensway) which is open from 7am to 9pm, Monday to Friday, and from 9am to 9pm Weekends and Holidays. Feel free to call us at 416-530-6000.

Find us at St. Joes
St. Joseph's Health Centre Toronto

Celebrating Our Successes

It’s been two years since we launched our 2015-2020 Strategic Plan that outlines our vision to Advance the Health of Our Community by Being Canada’s Best Community Teaching Health Centre. Since then, our teams have made significant progress, implementing initiatives that are enhancing the care we provide to our patients and the community.

Here are some of our recent accomplishments:

CREATING SEAMLESS TRANSITIONS OF CARE

We committed to work with community and home-based healthcare providers to make sure patients have the right care at the right time.

wheelsPiloted a new approach to care for patients with complex needs – developed 445 coordinated care plans to better support them

pplhandPartnered with 13 healthcare organizations to connect vulnerable patients to social services

schoolHad 140 visits to our new paediatric school clinic in the seven months since it opened

ppl323 patients have been better prepared to go home by using our new discharge process
gwenWe’re trying to treat the whole person by better understanding what’s going on in their life because when a patient’s basic needs are unmet it’s hard to effectively treat their medical issues.” – Gwen Yorston, Patient Care Manager, Mental Health

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DELIVERING AN EXCEPTIONAL PATIENT EXPERIENCE

Patients are happier and healthier when they are involved in their care. We’ve challenged ourselves to integrate the patient perspective into everything that we do.

ambulanceReduced wait times in the Emergency Department — most patients go home in less than 2 hours

heartChanged our visitors policy so loved ones can visit anytime a patient is ready  to see them

checkRecruited 12 residents to provide patient perspective input on our first Community Engagement Council

thumb96% of patients would recommend St. Joe’s services
jennifer
It’s been a humbling experience to work with patients and residents who are so passionate about improving the health of our community.” – Jennifer Persaud, Community Engagement Council Member

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SHAPING CARE THROUGH TEACHING AND EDUCATION

We renewed our commitment to create a culture of learning by investing in professional development for our people and developing new tools to help patients to better manage and recover from illness.

videoDeveloped new digital resources including apps, videos and websites to support patient education on a variety of medical topics

teaching75% of our physicians are also teachers training the next generation of physicians & surgeons

sound100 new e-learning courses are available to our people

handheart94% of residents would recommend St. Joe’s to future student
darryl
St. Joe’s invests in its people. Educational grants are helping me reach my goal of becoming a social worker.” – Darryl Mahoney, Environmental Services

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