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Need directions to a department or clinic? Want to visit a patient? We're here to help!

Use our "Virtual Information Desk", accessible at the top of any page on our website by clicking on this Visitor Information Panel icon icon, to help answer common questions or help you find your way before and during your hospital visit.

Of course, you can visit our onsite main Information Desk located at the Melnyk Entrance (off of the Queensway) which is open from 7am to 9pm, Monday to Friday, and from 9am to 9pm Weekends and Holidays. Feel free to call us at 416-530-6000.

Find us at St. Joes
St. Joseph's Health Centre Toronto

Reactivation Care Centre

St. Joseph’s Health Centre has a brand new unit in North York, a short drive from the Health Centre, that is designed to help patients prepare to go back home, to rehab or to another care location. It’s staffed by St. Joseph’s staff and physicians, and patients will continue to receive the same high quality care they’ve experienced at the Health Centre. Here are some frequently asked questions about the site.


About the St. Joseph’s Reactivation Care Centre – Church unit

Is the unit part of St. Joseph's or Humber River Hospital?

Patients in the St. Joseph’s Reactivation Care Centre – Church unit will continue to be cared for by St. Joseph’s staff and physicians and will continue to be a patient at St. Joseph’s. The unit is in a building that is owned and maintained by Humber River Hospital.

Where is the St. Joseph's Reactivation Care Centre – Church unit located?

The new unit is on the fourth floor of Tower B of the Reactivation Care Centre at 200 Church Street, located in North York. Take the elevator up to the fourth floor of the B Tower – the team station is in front of the elevator.

Why is this new St. Joseph's unit opening?

St. Joseph’s cares for some of the sickest and most critically ill patients in Ontario. Because of demand for care for our patients, we often care for more patients than we have beds for. The Reactivation Care Centre was established in collaboration with the Ministry of Health and Long-Term Care to address space challenges, including hallway medicine.

Will the quality and level of care I receive at the unit be different from what I am receiving now?

No. All patients at the St. Joseph’s Reactivation Care Centre – Church unit will be cared for by
St. Joseph’s staff and physicians, and your care plan will continue. In addition, you will have access to recreational therapy team and you will participate in daily living activities, such as having meals in a dining room with other patients.

What is the infection prevention and control practice for the unit?

As a precautionary measure, before being transferred to the St. Joseph’s Reactivation Care Centre – Church unit, all patients will be tested for common hospital bugs to ensure that no special measures are required. We will test every patient twice: one week prior to transfer date, and also on arrival to the new unit. These tests will allow us to better control and limit the spread of infections within our facilities. Please feel free to speak with your care provider for more information about these tests.

What can I expect at the new unit?

Your care team will continue with your care plan. Your care team will include physiotherapists, occupational therapists, recreation therapists as well as nurses, nurse practitioners, physicians, social workers and other health professionals who will work together with you and your family.

What are the visiting hours?

Our visiting hours are open – we have no prescribed visiting hours and you are welcome to visit at any time our patient feels ready to see you. Please check in with security at the main entrance when you arrive.

What items should I bring to the St. Joseph's Reactivation Care Centre – Church unit?

Here is a list of some items that will be helpful during your stay:

  • Comfortable clothes, sleepwear and/or a housecoat
  • A toothbrush, toothpaste, hairbrush or comb, shampoo, body wash, electric shaver, deodorant
  • Non-skid shoes or slippers, and socks
  • Glasses, hearing aids, dentures (and please label them with your name)

Please do not bring any valuables, such as money or jewelry, to the unit. St. Joseph’s is not responsible for any lost or damaged personal belongings. Please note there is no locked storage for your valuables.

How can I reach a patient who is staying there?

After the patient has moved to the Reactivation Care Centre – Church unit, you can call the main number – 416-243-4409 – to be connected to the patient’s room telephone extension. The nursing station number is 416-243-4401.

Will my co-payment continue?

The fee you have been paying will continue when you are relocated to the unit.

How do I pay a hospital bill?

Your payment options remain the same as when you were at St. Joseph’s Health Centre.

Who do I talk to if I have questions or concerns?

If you have questions or concerns, please speak with your care team or the Patient Care Manager, Antonio Choi, at 416-243-4404. If you have a concern that cannot be addressed by your care team, you can also connect with our Patient Relations team at patientrelations@stjoestoronto.ca or ext. 6652.

Directions, parking and transportation

Where is the St. Joseph's Reactivation Care Centre – Church unit located and how do I get there?

The centre is located at 200 Church Street, close to Jane and the 401 (Humber River Hospital, Church site). Taking TTC? The Toronto Transit Commission has several buses a short walk from the centre, including the 59 Maple Leaf and 35 Jane buses. The closest subway station is Lawrence West.

Parking at the centre

There is onsite parking at the Reactivation Care Centre – parking rates are $5 a day.

Services at the centre

What are the patient rooms like?

The St. Joseph’s Reactivation Care Centre – Church unit is newly renovated, with single or two-patient rooms. Patient rooms have TV and telephone services (local calls only) free of charge.

What is the food like?

Patients’ current food plan will continue in the new unit, along with their weekly menu selection

Is there a restaurant or coffee shop?

There is a small café on the first floor of the building.

Are there Spiritual Care services?

Spiritual Care will continue to be provided by St. Joseph’s Spiritual Care team. If you need to speak with someone, please let your care team know. In addition, there’s a room on the first floor that you may visit at any time with family and friends for prayer and meditation.

Is there WiFi for patients and visitors?

WiFi is available for patients and visitors in the main lobby, free of charge. To access WiFi, connect to the HRH-GUEST network.

Is there a bank or ATM?

There is no bank or ATM at the centre.

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