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Welcome to Our Virtual Information Desk
Need directions to a department or clinic? Want to visit a patient? We're here to help!

Use our "Virtual Information Desk", accessible at the top of any page on our website by clicking on this Visitor Information Panel icon icon, to help answer common questions or help you find your way before and during your hospital visit.

Of course, you can visit our onsite main Information Desk located at the Melnyk Entrance (off of the Queensway) which is open from 7am to 9pm, Monday to Friday, and from 9am to 9pm Weekends and Holidays. Feel free to call us at 416-530-6000.

Find us at St. Joes
St. Joseph's Health Centre Toronto

Family Medicine/Urban Family Health Team


NEW – Family Medicine/Urban Family Health Team – Strategic Plan 2020-2025

We are excited to present our Strategic Plan for 2020-2025!
Click here to view/download the booklet to learn more about our strategy framework, goals and priorities for the next 5 years.

Use the Ontario COVID-19 screening tool if you are sick to determine if a visit to the hospital assessment centre is necessary. Please visit to complete the questionnaire about your symptoms. A virtual nurse will help triage your next steps if necessary.

Family Health Team Staff MembersThe Family and Community Medicine and Urban Family Health Team meets the needs and improves the health of our community by providing a seamless, safe and easy experience for patients of all ages within an integrated continuum of care.

We provide comprehensive quality primary care services including preventative and chronic disease management, as well as antenatal/postnatal services. We offer specialty programs devoted to addictions medicine, mental health, home visits and palliative care.

These services are provided within an academic and interprofessional collaborative framework.

Our teaching environment

Family Health Team TeachingWe are a teaching Health Centre affiliated with the University of Toronto. Family Medicine residents, medical students and other interprofessional health learners are working collaboratively with our team to provide you with the best possible care.

Permanent staff supervises all of the medical/health learners. Your primary doctor may be a resident doctor who is in our clinic for 1-2 years. When he or she leaves, another resident doctor will take over your care. You might be seen and receive care from any of the interprofessional learners at any given time.

Many of our exam rooms are equipped with cameras. These are focused on healthcare providers for learning and teaching purposes. The camera is not focused on patients.

Programs and services

As a patient of our Family Health Team, you have access to the following programs and services. Addiction medicine services are open to external patients by referral. Self-referral is accepted for smoking cessation services as well as the Rapid Access Clinic.

Programs and services

Primary health care for all ages

  • Preventative health care including screening tests for colon, cervical and breast cancer, etc. Read more
  • Health checkups: When you need them and when you don’t. Read more.
  • Diagnosis and treatment of common illnesses and injuries
  • Support in managing chronic conditions
  • Referrals to health care specialists
  • Primary pediatric care

Same day and evening access

For our patients, we offer same day appointments as well as evening clinics.

If you need to see a healthcare provider during business hours to assess a health issue, please call us first at 416-530-6860 or 416-530-6947.

  • You can make same-day appointments for urgent issues.
  • We offer access to extended hours: evening clinics Monday-Thursday until 8 pm for urgent issues.
  • There is after-hours access to a registered nurse through the Telephone Health Advisory Service (THAS) at 1-866-533-7205.

Low risk obstetrics

We provide low risk antenatal and intrapartum care for our patients and we also accept referrals from external providers.

For more information on the obstetrical care we provide, visit our St. Joseph’s Toronto Primary Care Obstetrics website at the following link:

Home visit program for frail elderly

We provide primary health care services to stable and frail home bound patients who meet certain criteria living within our local catchment area. Download our home visit brochure.

Cognitive behavioural therapy

We provide individual and group support to patients with anxiety, depression and chronic pain.

Well Baby/Child Clinic

Our team of family doctors, nurse practitioner, nurses and medical residents provide comprehensive care for children from zero months to six years old. These visits now include counselling for families to improve language development and school readiness in young children. Our Reach Out and Read (ROAR) program encourages the development of literacy skills by providing appropriate books and connecting families to local resources. You will notice that our ‘literacy rich’ waiting room has books in different languages by Canadian authors and we will even send you home with a free age appropriate book to read to your child.

Minor Procedures Clinic

We provide a specialized clinic for patients requiring the removal of skin lesions, gynecological procedures and joint injections.

Addiction Medicine Services

Smoking Cessation Clinic

Supporting the hospital’s goal of being a smoke-free facility, this multidisciplinary service offers pharmacotherapy and counselling related to stopping smoking.  No referral is necessary. Please call 416-530-6000 ext. 3969 to book an appointment.

Addiction Shared Care

This is a referral program that offers collaborative care between our addiction physicians and family physicians for patients with substance use disorders. Patients can be referred for an assessment by faxing a referral to 416-530-6106 or by calling 416-530-6000 ext. 3969.

Rapid Access Addiction Medicine (RAAM)

Brief support/referral for patients not currently connected to addiction recovery resources. This clinic runs Tuesdays and Thursdays from 10:00 a.m. to 11:30 a.m.

Toronto Centre for Substance Use in Pregnancy (T-CUP)

Obstetric and addiction care are offered to pregnant women abusing substances For more information visit our T-CUP page.

Inpatient palliative care consultative service

We provide palliative care consultations to inpatients at St. Joseph’s Health Centre.

Family physician

  • Provides all aspects of primary medical care.
  • Acts as mentor to medical residents and students and conducts research to help improve medical practices in primary care.

Family medicine resident

  • Under the supervision of a staff doctor, provides all aspects of primary medical care.

Family medicine registered nurse

  • Provides comprehensive and collaborative health care with emphasis on health promotion, education, disease prevention and chronic disease management. We provide assessments, treatment and counseling for all of our patients in person or on the telephone.
  • Care is provided to you and your family throughout the entire life span.


  • Has expertise in medication and medication therapy. Patient care is provided through medication assessments and education to ensure safe, appropriate and effective use of prescription medications, over-the-counter products, vitamins and herbal remedies.
  • Works together with patients, their family members and the family medicine team to promote patient health and maintain wellness.

Social worker

  • Provides psychosocial assessment and psychotherapy for individuals, families and groups. Psychotherapy is an interactive process to help people deal with issues that are preventing them from living more fully.
  • Collaborates with patients and the healthcare team to coordinate care and to facilitate connections to community supports and resources.


  • Counsels on diet and lifestyle changes, working with each individual patient to establish the best nutrition plan for them.
  • Focuses on the prevention and management of chronic diseases, as well as a multitude of other health conditions in all age groups.

Nurse practitioner

  • Provides comprehensive primary care services independently and in collaboration with physicians and other members of the team.
  • Focuses on disease prevention and health promotion, as well as diagnosing and treating episodic illness and managing chronic conditions such as diabetes and hypertension.

Behaviour change and health promotion specialist

  • Provides psychotherapy to individuals and groups. Psychotherapy is an interactive process to help people deal with issues that are preventing them from living more fully.
  • Helps individuals to make conscious choices about health information and behaviours which support optimal health.

Community mental health worker

  • Provides support, resources, assessments and referrals to individuals who have severe and persistent mental illness.
  • Works in collaboration with other members of the clinical team and clients to navigate the psychiatric system and assess resource needs for referrals to hospital services and community agencies.
  • Maintains/creates community partnerships and engages in education of team members, students and community members in treatment of mentally ill, system navigation and systemic barriers to recovery.

Administrative team

  • Brings experience and knowledge to their respective roles in order to provide the best patient and client service possible.

Addictions registered nurse

  • Responds to all clinical enquiries related to addiction medicine services.
  • Completes the initial assessments of Rapid Access and T-CUP clinics.
  • Coordinates collaborative care with internal and external resources to ensure smooth, timely and appropriate referrals to ongoing supports for patients seen by the addiction medicine team.
  • Participates in education opportunities to create awareness through in-hospital presentations to nurses and staff on screening, assessment and treatment of signs and symptoms of substance withdrawal and addiction.

Community addictions worker

  • Provides clinical care for addiction shared care patients. This includes bio-psychosocial assessments, therapeutic counselling, treatment planning and case management.
  • Coordinates all concurrent disorders services, facilitates mindfulness-based relapse prevention groups.

How do I contact the Urban Family Health Team/Family Medicine Centre?

We have two locations. Contact us at (416) 530-6860 or (416) 530-6947.

How do I make a same day appointment?

If you are a patient of our clinic and you have a health concern which requires urgent attention, please call us at (416) 530-6860 or (416) 530-6947 and we will do our best to accommodate your request with one of our providers.

How do I cancel an appointment?

If you need to cancel an appointment, please call us at (416) 530-6860 or (416) 530-6947.

Note: As a patient you must provide us with at least 24 hours notice to cancel your appointment.

Does this clinic use email?

We use email for one-way transfer of information from your healthcare provider to you. An email may be sent to you for a variety of reasons, including to:

  • inform or remind you of any upcoming appointments you may have.
  • send reminders about a test being done.
  • inform you of normal test results (but not abnormal results, and not all normal results).
  • send you patient education materials or resources.
  • advise you of upcoming programs and services we will offer.

Note: If you are interested in email communication, you will be required to sign a consent form. All email communication will become a permanent part of your electronic medical record at our office.

Click here to view/download our email consent form

What if I need medical care outside of regular hours of operation?

As an enrolled patient of our Family Health Team, you have access to the Telephone Health Advisory Service (THAS). By calling THAS at 1-866-553-7205, you can speak to a nurse anytime after hours. The nurse can also contact a doctor on call if necessary.

Note: In the event of a medical emergency, please visit the nearest Emergency Department.

Will you remind me of my appointments?

We use email to inform or remind you of any upcoming appointments you may have. You will not receive a reminder phone call.

How do I receive a prescription refill?

To help us renew your prescriptions on time, please remember:

  1. Review your medication needs at each appointment. Bring your medications to each appointment with your doctor or nurse practitioner.
  2. Check the amount of your medications between appointments to make sure you have enough.
  3. If you run out of medications before your next appointment:
    • Call your pharmacy. They will send us a fax if needed.
    • Allow up to three business days for us to respond to your pharmacy.

How do I request a referral?

If you wish to be referred to a specialist, please book an appointment with your doctor or nurse practitioner to have the problem assessed. If you have a question regarding a current referral, please call our referral line at (416) 530-6860 ext. 6241.

What services are not covered by OHIP?

Please note: You may have to pay for services not covered by OHIP. Common examples include:

  • notes for work or school;
  • travel advice;
  • insurance forms;
  • release of medical records;
  • cosmetic procedures.

Uninsured Services Fees Schedule

Generally, you will need to book an appointment with your doctor or nurse practitioner to discuss these services.

How do I change my personal information?

In order to be able to contact you with important information, it is essential that we have your current address, telephone numbers, health card, and email address. Please call us at (416) 530-6860 or (416) 530-6947 if there are any changes to your personal information.

NEW – COVID-19 Patient Information Updates

Is your employer or child’s school requesting a medical note in order to return to work or school?

The Ontario Medical Association recommends that you complete the COVID-19 Self-Attestation Form to assess whether it is safe and/or prudent to return to work or school according to COVID-19 clearance guidance from the Ontario Ministry of Health.

Use the Ontario COVID-19 screening tool if you are sick to determine if a visit to the hospital assessment centre is necessary. Please visit to complete the questionnaire about your symptoms. A virtual nurse will help triage your next steps if necessary.

Try the Community Resources for Patients and Families online tool – A guide to crisis, financial, abuse, housing, mental wellness and newcomer related community services offered outside of Unity Health Toronto.

Covid Care at Home

General Resources

  • Canada’s Food Guide — nutrition resources from Health Canada
  • Canadian Diabetes Association — programs, services, publications and resources from The Canadian Diabetes Association
  • Canadian Task Force on Preventive Health Care – information about preventative health screening guidelines in Canada
  • Canadian Hearing Society – arrange a hearing test for adults and children
  • Choosing Wisely Canada — a campaign to help physicians and patients engage in conversations about unnecessary tests, treatments, and procedures
  • Eat Right Ontario — nutrition and healthy eating information, including free access to dietitians
  • Fertility – Website written by Canadian fertility doctors addressing numerous questions around getting pregnant and fertility
  • Heart and Stroke Foundation — programs, services, publications and resources including healthy eating, healthy weight and physical activity
  • Living with Arthritis — programs, services, publications and resources from The Arthritis Society
  • Online Health Library — Unity Health – easy to read health information and was created specifically for patients, their families and members of our community. Online Health Library will link you to handouts and other resources that you can use to manage your health
  • Ontario Physiotherapy Association — information from The Ontario Physiotherapy Association, including a link to locate a physiotherapist near you
  • Osteoporosis Canada – recommendations for calcium and vitamin D intake as well as a dietary calcium calculator
  • Sexuality and U — information on sexual health from the Society of Obstetricians and Gynaecologists of Canada
  • Smokers’ Helpline — tools to help with quitting smoking from the Canadian Cancer Society
  • Toronto Central Health  — health related resources/ services and events by region
  • Toronto Public Health — information on breastfeeding, pregnancy, child development, parenting, immunization, etc.; includes free online information and programs


City of Toronto – We all want to be good parents and caregivers, and raising children is not always easy. These pages include information and tips on common topics related to parenting.

Nobody’s Perfect is a facilitated parenting program for parents of children from birth to age five. Its goal is to improve participants ‘capabilities to maintain and promote the health of their children.

Women’s Health

HPV Info  — information on HPV from the Society of Obstetricians and Gynaecologists of Canada

Menopause and U — information on menopause from the Society of Obstetricians and Gynaecologists of Canada

Pelvic Health Solutions — information on pelvic health and the role of pelvic floor physiotherapy

Mental Health and Substance Use

Anxiety BC ― a comprehensive online resource for patient with anxiety; highlights include the Resource Documents section and the Mind Shift mobile app

Beacon 2.0 Depression Services ― list of internet-based resources for depression that are based on CBT (cognitive behavioural therapy) principles, including MoodGYM

BounceBack Ontario – a free skill-building program designed to help adults and youth 15+ manage symptoms of depression and anxiety

Big White Wall – an online mental health and wellbeing service offering self-help programs, creative outlets and a community that cares

Calm Clinic – resources on mental health

Canadian Mental Health Association ― resources on mental health including information on how to find help

ConnexOntario ― free and confidential health services information for people experiencing problems with alcohol and drugs, mental illness, or gambling

Drug and Alcohol Helpline ― provides information about drug and alcohol addiction services in Ontario

Health Canada’s On The Road to Quitting Guides for Adults and young Adults These guides will give you the information and skills you need to successfully stop smoking

Gerstein Crisis Centre ― 24-hour community based mental health crisis service

Mental Health Helpline ― provides information about mental health services in Ontario

Ontario Psychological Association Referral Service ― searchable database of registered psychologists for a variety of counselling needs

Psychotherapy Referral Service ― helps match patients with a psychotherapist based on his/her individual needs

Self-Help Resource Centre ― includes a directory of self-help groups in Toronto

Sleep Hygiene ― helpful tips on improving sleep habits

STOP on the Net programis an online research program (cohort single arm study, no placebo) designed to support individuals 18 years and older to attempt to quit smoking.

Eligible individuals to learn more about and access the program at


Durham Region Online Prenatal Classes ― free online prenatal classes

Health Canada Food and Nutrition Guide on Prenatal Nutrition

Prenatal Screening Ontario — information on prenatal screening tests

Toronto Public Health Pregnancy Resources ― free online information and programs for pregnancy, parenting, and breastfeeding; includes contact information for the Public Health nurse

Developmental Services Ontario ― Developmental Services Ontario helps adults with developmental disabilities connect to services and supports in their communities.


About Kids Health — health information for parents and children from The Hospital for Sick Children

Autism Parent Resource Kit – Government of Ontario resource to help parents navigate available services, supports and programs

Breastfeeding Information — breastfeeding resources from Dr. Jack Newman

Caring for Kids — health information for parents and children from the Canadian Pediatric Society

Feeding Your Baby from Six Months to One Year — guide to help introduce solid foods to babies

Immunization Well-Child Toolkit

Why Vaccinations Are a Healthy Choice for a Strong Immune System – guide to address top concerns from parents about vaccines to help them make informed and healthy choices for their children.

Tips for a Positive Immunization Experience – steps to take before, during, and after a vaccine for a better immunization experience.

If You Choose Not to Vaccinate Your Child – disclosure of the risks of not vaccinating your child.

Introducing Solids — guide to starting solid foods from The Hospital for Sick Children

Best Start — Ontario’s Maternal Newborn and Early Child Development Resource Centre supports service providers working on preconception health, prenatal health and early child development.

Rourke Baby Record for Parents — health information for parents and children from the Rourke Baby Record; includes information about normal child growth and development, along with information on common health topics

Toronto Preschool Speech & Language Services — provides resources and supports to infants, toddlers, preschool children and their families living in the City of Toronto experiencing challenges with communication development, hearing loss, and visual impairment.

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