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Use our "Virtual Information Desk", accessible at the top of any page on our website by clicking on this Visitor Information Panel icon icon, to help answer common questions or help you find your way before and during your hospital visit.

Of course, you can visit our onsite main Information Desk located at the Melnyk Entrance (off of the Queensway) which is open from 7am to 9pm, Monday to Friday, and from 9am to 9pm Weekends and Holidays. Feel free to call us at 416-530-6000.

Find us at St. Joes
St. Joseph's Health Centre Toronto

Our Planning Journey

Creating and planning our 2020 Vision

The St. Joseph's Health Centre Community Reference Panel

The St. Joseph’s Health Centre Community Reference Panel – Final Report

Download the Full Community Reference Panel Final Report.

At the heart of St. Joe’s is our sense of being rooted in a community – a vibrant, cultural quilt of 15 distinct neighbourhoods that surround our Health Centre and an equally diverse workforce of dedicated and caring people who bring to life our corporate saying, “Many Faces. One Mission.” So its only natural that we looked to our community – inside and outside of our walls – for input when we began planning for the future.

We reached out in many different ways to ask for thoughts, ideas and stories about St. Joe’s. We connected with 800 of our neighbours by phone for their advice and direction on where we needed to go as a Health Centre. We worked with our Community Reference Panel, Patient and Family Advisors, and our 40 community health agencies in our catchment area. We met with other hospitals in Toronto, and connected beyond our walls with a special public town hall session.

In all of this information and feedback, we identified themes that led to our strategic priorities and critical success factors; those areas within the organization that we need to pay attention to and ensure we are successful. These form the core of our plan – a plan that truly reflects what’s important to our community and to the people who work here.

Below are videos from our planning journey:

Engaging our community in a number of innovative ways

Community Reference Panel

A letter was sent to 10,000 randomly selected households in our catchment area to invite individuals to participate in the panel. 36 panelists have been randomly selected to represent the community along age, geography and gender lines. The panel is being convened over 3 full days and 1 evening to advise on the future directions of St. Joseph’s Health Centre.

Watch our latest video to see the Day 1 of the Reference Panel, and to hear from special guest Helen Angus, Ontario’s Interim Deputy Minister of Health talk about how reaching out to the community is so important for a health centre like St. Joe’s.

Public Meeting held April 9

We want to say thank you to the 150 community members who came out on Tuesday April 9th to our public meeting to discuss how we can create an even better St. Joe’s by 2020. The input and feedback shared was captured and will help shape our 2014-2019 Strategic Plan. Please continue to check back here for updates on our planning process.

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