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Welcome to Our Virtual Information Desk
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Need directions to a department or clinic? Want to visit a patient? We're here to help!

Use our "Virtual Information Desk", accessible at the top of any page on our website by clicking on this Visitor Information Panel icon icon, to help answer common questions or help you find your way before and during your hospital visit.

Of course, you can visit our onsite main Information Desk located at the Melnyk Entrance (off of the Queensway) which is open from 7am to 9pm, Monday to Friday, and from 9am to 9pm Weekends and Holidays. Feel free to call us at 416-530-6000.

Find us at St. Joes
St. Joseph's Health Centre Toronto

While you are in hospital, your health care team will keep you informed about your care. When you no longer require the acute care that we provide at St. Joe’s, your doctor will write an order for your discharge. The general discharge time is 10:00 a.m. for patients.

We are committed to involving you and your family members in your discharge planning. Plans are based on your health and well-being, and the illness that brought you to the hospital.

Soon after your admission, the health care team will begin talking with you about your discharge. You and your family may be asked to attend a meeting with the health care team to plan for your discharge. Our priority is to get you home safely.

However, you may need a different type of care that is offered in a facility or program located outside of St. Joe’s. If your health care team determines that you need this type of care, we will discuss with you the most appropriate programs or facilities that are able to meet your care needs. A Community Care Access Centre Coordinator may be required to assess your care needs to determine if you are eligible for those programs. We will work with you and your family to complete any application forms for these programs or facilities.

If family or loved ones will be picking you up, make sure to let them know your discharge time.

If you need to arrange for a taxi, “taxi phones” are located at the Main, Tranquility and Emergency Department entrances.

Additional information you might find helpful

Philips Lifeline Service
St. Joseph’s Health Centre is proud to partner with Philips Lifeline to provide to the community the Lifeline service. We take comfort in knowing that our patients can continue to live confidently and independently in their homes with the reassurance that help is available at the push of a button.

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