This website has been optimised for more recent browsers. For an improved user experience, please update your web browser.
Jump to Content Switchboard: 416-530-6000 FOR STAFF
Search
AA
Print This Page
Visitor Information Panel
Connect With Us:
Join us on Instagram
Welcome to Our Virtual Information Desk
Close
Need directions to a department or clinic? Want to visit a patient? We're here to help!

Use our "Virtual Information Desk", accessible at the top of any page on our website by clicking on this Visitor Information Panel icon icon, to help answer common questions or help you find your way before and during your hospital visit.

Of course, you can visit our onsite main Information Desk located at the Melnyk Entrance (off of the Queensway) which is open from 7am to 9pm, Monday to Friday, and from 9am to 9pm Weekends and Holidays. Feel free to call us at 416-530-6000.

Find us at St. Joes
St. Joseph's Health Centre Toronto

Patients and visitors of St. Joseph’s Health Centre should be aware of the following policies regarding smoking, maintaining a scent free environment, taking pictures and use of cellphones and wireless devices. See below for details

Smoking

nosmokingPatients, visitors and Health Centre staff who smoke, can only do so at the butt stops located around our perimeter. By limiting smoking to these areas it will help reduce the exposure to second hand smoke.

We also ask that our patients, visitors and staff do not litter in our neighbourhood. Please help St. Joe’s be a good neighbour and use the butt stops to extinguish your cigarettes before entering the property.

For patients coming to the Health Centre for treatment, we can provide you with stop smoking counseling to assist you during your stay, and information about resources and supports available here and in the community. For more information please download the Stop Smoking Clinic brochure below or call 416-530-6486 ext. 3969.

Butt Stop Locations Map (opens in new tab)
The Stop Smoking Clinic (opens in new tab)

Scent Free Environment

St. Joseph’s Scent Free Environment policy minimizes exposure to scented products which may affect individuals who have sensitivities or allergic reactions to chemicals in scented products:

Products selected for the care and comfort of patients and proper maintenance of the facility will be selected to minimize fragrances and odours (e.g. soap, bath wipes, etc.).

Deodorizers, cleaners and disinfectants will be limited to those approved and provided by the Health Centre.

When purchasing products for Health Centre use, all reasonable attempts will be made to purchase unscented or low fragrance products.

Patients with allergies or chemical sensitivities should advise their caregivers. Visitors may contact the unit/department charge person with their concerns. Reasonable effort will be made to accommodate individual restrictions when possible.

Taking Pictures in the Health Centre

In keeping with strict provincial privacy guidelines designed to preserve patient confidentiality, cell phones and other wireless communication devices must not be used by anyone to photograph, take video images or record conversations of any patient, physician, volunteer or staff member in the Health Centre without prior authorization. Please speak to a member of your health care team.

Please also read the next section of information about Cellphone and Wireless Communication Device Use.

Where you can use cellphones and wireless communication devices

To help provide a welcome environment for patients and visitors, St. Joseph’s Health Centre is allowing the use of cell phones and wireless communication devices in specific areas of the Health Centre.

Signs have been posted throughout the Health Centre notifying the public where they can and cannot use wireless communication devices. Persons using wireless communication devices in permitted areas are strongly encouraged to respect the peace and quiet of others. Please be discreet with your conversations and keep your voice at a level that will not disturb others.

In keeping with strict provincial privacy guidelines designed to preserve patient confidentiality, cell phones and other wireless communication devices must not be used by anyone to photograph, take video images or record conversations of any patient, physician, volunteer or staff member in the Health Centre without prior authorization. Please speak to a member of your St. Joseph’s health care team.

The chart below outlines the areas where patients, visitors and the general public can and cannot use wireless communication devices in the Health Centre. For more information about where you can use wireless communication devices at St. Joseph’s, please visit the main switchboard located in the Melnyk Entrance and your inquiry will be directed to the most appropriate department.

Cellular Telephones to be used in Vibrate or Silent Mode

  • Cafeteria
  • Main lobby
  • Waiting rooms
  • Patient lounges
  • Meeting rooms
  • Sunnyside wing
  • Diagnostic Imaging
  • Cardio Respiratory
  • Inpatient & Outpatient Departments
  • Chapel and multi-faith room
  • Library

Patient and Visitor use of Wireless Devices is Prohibited

  • Ground Floor – Emergency Department, Haemodialysis
  • First Floor – Neonatal Intensive Care Unit, Family Birthing Centre
  • Second Floor – Intensive Care Unit, Operating Rooms, Post Anaesthesic Care Unit, Day of Surgery, Haemodialysis, 2L Medicine
  • Fourth Floor – Coronary Care Unit, 4M, 4L
  • Community Renal Centre on Islington Avenue
Top of Page