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Welcome to Our Virtual Information Desk
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Need directions to a department or clinic? Want to visit a patient? We're here to help!

Use our "Virtual Information Desk", accessible at the top of any page on our website by clicking on this Visitor Information Panel icon icon, to help answer common questions or help you find your way before and during your hospital visit.

Of course, you can visit our onsite main Information Desk located at the Melnyk Entrance (off of the Queensway) which is open from 7am to 9pm, Monday to Friday, and from 9am to 9pm Weekends and Holidays. Feel free to call us at 416-530-6000.

Find us at St. Joes
St. Joseph's Health Centre Toronto

What to do if you are not feeling well

We are screening everyone for flu-like symptoms!

When coming to St. Joe’s it’s important that everyone washes their hands frequently to stop the spread of illness. Hand sanitizing stations are at all of our main entrances and throughout our buildings.

There is currently no change to our visiting hours or policies.

However, we are actively screening for Febrile Respiratory Illness. This means when you come to the hospital you will be asked if you have a new or worse cough or shortness of breath and feeling feverish. If you answer yes to any of these you will be asked to put on a mask to prevent you from spreading the illness to other patients, visitors and our staff.

Knowing your health care options helps everyone to make sure that those patients with the most serious conditions are seen quickly in our Emergency Department.

fluIf you are experiencing flu-like symptoms including fever, cough or shortness of breath, please contact your doctor’s office to determine whattype of care you need.

If your doctor’s office is closed, or if you don’t have a family doctor, call Telehealth Ontario at 1-866-797-0000 to speak to a nurse who will help with any health related question. Telehealth is free and they are open 24 hours a day.

As always if you condition is serious, please visit your nearest Emergency Department.

To find health care options in your community, visit ontario.ca/healthcareoptions (this will open in a new tab) or call 1-866-330-6206

If you don’t have a health care provider, you can register for the Health Care Connect Program (this will open in a new tab) or call: 1-800-445-1822.

Flu Symptoms are:
cough and fever, runny nose, sore throat, body aches, fatigue and lack of appetite

How to protect yourself and others:

  • Wash your hands often and thoroughly in warm, soapy water or use hand sanitizer.
  • Keep alcohol-based hand sanitizer handy.
  • Cough and sneeze in your arm, not your hand.
  • Keep common surfaces and items clean and disinfected.
  • Stay home if you’re sick. Contact a health care provider if your symptoms worsen.
  • Get your flu shot!
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