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Need directions to a department or clinic? Want to visit a patient? We're here to help!

Use our "Virtual Information Desk", accessible at the top of any page on our website by clicking on this Visitor Information Panel icon icon, to help answer common questions or help you find your way before and during your hospital visit.

Of course, you can visit our onsite main Information Desk located at the Melnyk Entrance (off of the Queensway) which is open from 7am to 9pm, Monday to Friday, and from 9am to 9pm Weekends and Holidays. Feel free to call us at 416-530-6000.

Find us at St. Joes
St. Joseph's Health Centre Toronto

patient-experience

At St Joe’s we define Patient Experience as

“The patients’ perception of their journey. It is based in the values of dignity, respect and compassion for all; rooted in trusting partnerships that results in safe, timely, coordinated, high quality care.”

From this we derive our core concepts of Patient Experience: safety, quality, service excellence and culture. Our culture is based on our Mission, Values and being Patient-Family Centred Care and this includes 3 goals:

We also pay attention to the fact the patient satisfaction and patient experience are separate. Patient satisfaction is in the moment, but experience is the lasting story. It is all that is perceived, understood and remembered. Patient Experience encompasses much more than creating happy patients. It is about us ensuring the best in quality, safety and service outcomes.

We welcome feedback from our Patients and Families, through our Patient Relations Team. The positive feedback, we use to help us guide what we should reinforce and sustain. The negative feedback, we use to help us guide what we need to improve. We look on this ongoing partnered journey; as together we advance the health of our community and your support will help us become Canada’s Best Community Teaching Health Centre.

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