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Welcome to Our Virtual Information Desk
Need directions to a department or clinic? Want to visit a patient? We're here to help!

Use our "Virtual Information Desk", accessible at the top of any page on our website by clicking on this Visitor Information Panel icon icon, to help answer common questions or help you find your way before and during your hospital visit.

Of course, you can visit our onsite main Information Desk located at the Melnyk Entrance (off of the Queensway) which is open from 7am to 9pm, Monday to Friday, and from 9am to 9pm Weekends and Holidays. Feel free to call us at 416-530-6000.

Find us at St. Joes
St. Joseph's Health Centre Toronto

Flufighter TASHN LogosGet your flu shot at St. Joe’s! You can protect yourself and your loved ones from the flu this season by getting vaccinated:

  • Outpatient pharmacy (ground floor East wing)
    Monday to Friday
    8 a.m. to 12 p.m. and 2-4 p.m.
    5 years and older
    *Please bring your health card

We are committed to protecting our patients and coworkers from the flu. This year, our staff, physicians, volunteers, students, and agency/contract workers are once again making a choice in how they commit to their role in patient safety and the safety of their coworkers. Those who do not wish to receive the flu vaccination, or who have medical exemptions, will wear a procedure mask in areas where patients are present and patient care is delivered.

Many of our clinical and non-clinical employees make the choice every year to get the flu shot and to also wear a procedural mask as part of their own personal patient safety commitment.

When visiting St. Joe’s during flu season:
Our first priority is the safety of our patients and staff, and that includes protecting our patients and staff from influenza (flu). The flu can be dangerous to hospital patients.

To help protect our patients during flu season, visitors who have not yet had their flu shot will be expected to wear a surgical mask. Masks are available at our main entrances and on the patient care units

I haven’t had a flu shot but I’m not sick. Why do I need to wear a surgical mask?
If you’ve caught the flu, you may not feel very sick at first, or may not feel sick at all. However you can still spread flu to others. It’s possible to have/spread the flu and not know it.

What is a surgical mask?
A surgical mask, also known as a procedure mask, is a disposable mask that covers a person’s mouth and nose. It’s easy to breathe and speak through. Surgical masks can reduce the chance of spreading airborne diseases such as the flu. When you’re done with your mask, you can throw it away.

What is the flu shot?
The flu shot is a vaccine that protects against some strains of the influenza (flu) virus. Because flu strains change every year, so does the flu shot. The most effective way to prevent the spread of the flu is by getting a flu shot, and washing your hands regularly. To learn more about the flu shot, visit

Where can I get a flu shot?
You can get a flu shot in our pharmacy on the ground floor, in the East wing.

If St. Joe’s doctors and staff choose not to get a flu shot, do they wear masks too?
Yes. Like many Toronto hospitals, St. Joe’s asks our staff and clinicians to either get the flu shot or wear a mask in areas where patients are present and/or care is provided.

When is flu season?
Flu season is declared when our Infection Prevention and Control team and Toronto Public Health confirm that influenza is widely circulating in the community. It usually begins in early December and ends by April.

I think I might have the flu.
If you are experiencing fever, cold or flu like symptoms, diarrhea or vomiting, please stay home: do not visit the hospital. Here are other ways you can protect yourself and your loved ones during flu season.

Thank you for helping us protect our patients from the flu.


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