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Use our "Virtual Information Desk", accessible at the top of any page on our website by clicking on this Visitor Information Panel icon icon, to help answer common questions or help you find your way before and during your hospital visit.

Of course, you can visit our onsite main Information Desk located at the Melnyk Entrance (off of the Queensway) which is open from 7am to 9pm, Monday to Friday, and from 9am to 9pm Weekends and Holidays. Feel free to call us at 416-530-6000.

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St. Joseph's Health Centre Toronto

We’re innovating to enhance care in our community

InnovationEx (3)As a community Health Centre, our goal is to make our neighbourhood healthier by taking care of all of the people who live there. We do this in a number of ways, including hiring and supporting people who live our mission and values, training future healthcare professionals and building relationships with our partner hospitals. We also innovate. Creating new initiatives and updating our processes means that we are constantly thinking about how to make the experience of visiting the Health Centre a more positive and efficient one for our patients.

On April 5 we were excited to meet with our Joint Centres for Transformative Healthcare Innovation partner hospitals and participate in the fourth annual InnovationEx, an event that celebrates innovation at community hospitals across Toronto and encourages the spread of initiatives to improve patient care. The event allows hospital leaders and staff to learn about innovations that are improving quality and safety in health care, and provides an opportunity for us to share with our partners improvements we’ve made that are having a positive impact on patient experience. This year, our teams highlighted two initiatives that are keeping our patients safe and improving their experience at St. Joe’s.

CPE discharge process checklist – keeping patients safe
An innovative new discharge process is helping prevent patients from becoming sick with a super bug. Carbapenemase-producing Enterobacteriaceae (CPE) are antibiotic-resistant bacteria that can spread from patient to patient in a hospital environment when appropriate precautions are not in place. To prevent the spread of these bacteria, our Infection Prevention and Control team created a checklist that provides a step-by-step guideline of how to clean a room after a patient with CPE has been moved from it. This checklist has now been shared with other hospitals across Canada, keeping patients safer and reducing the spread of hospital-acquired infections both at St. Joe’s and across the country. Learn more about this innovation.

Supertrack: Emergency care – faster
Patients coming into the Emergency Department (ED) with both minor and complex concerns are experiencing decreased wait times and more streamlined care thanks to an innovative new model called Supertrack. Supertrack is combining nurse and physician assessments, speeding up the referral of minor tests, procedures and X-rays and sending patients home within two hours. “The idea of Supertrack is to ensure patients are seen quickly so that treatment can start and be completed right away,” said Donna Didimos, Patient Care Manager of the ED. “The staff in our ED have worked hard to create and implement a process that provides our patients with the right care, at the right time, in the right area.” Learn more about Supertrack.

InnovationEx is hosted by the Joint Centres for Transformative Healthcare Innovation, a group of six community hospitals in the Greater Toronto Area who are focused on improving quality and safety in health care. Learn more about the Joint Centres and InnovationEx.

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